COVID-19 TOUR UPDATE
More Flexible Booking Conditions
Because of the uncertainty surrounding international travel departures now and into the future, we have
changed our Cancellation Policy to allow for more flexibility. We now offer a Free 14 Day Cancellation Policy and only require a 25% Deposit required to secure a tour date. Full refunds will also be given to any tour cancelled due to the recurrence of any COVID-19 restrictions.
COVID-19
Coronavirus has been a rapidly changing situation and we continue to monitor the current situation and local government regulations to keep all our guests safe. If you have any questions in relation to our current COVID19 policies or cancellation policies, please don't hesitate to get in contact with us.
UPDATE : Masks are no longer mandatory as of 1st October 2022
What Are We Doing To Protect You?
The health and welfare of our guests and our guides are our top priority. To assist this, when advised by the local government, we will re-introduce the following requirements for our tours - Social distancing, Wellness checks and QR Coding, if and when we are required to do so.
Stringent Cleaning
We have increased the frequency of disinfecting surfaces and high traffic areas between each tour, and hand sanitizer will be available to all of our guests.
Socially Distancing
Where possible, we will encourage guests to socially distance as much is physically possible during the tour. We also ensure that all staff members will be wearing the necessary PPE based on the health advice at the particular time & date of your tour. Currently PPE is not required to be worn on tours. This is always subject to change.
Mobile QR code Check-In
We have currently suspended the need for electronic record keeping using the official Victorian Government Mobile QR Code Service to help with contact tracing efforts, in line with recent government relaxing of the rules.
Staff Wellness Checks
All our guides receive frequent wellness checks to ensure they are healthy and symptom-free for their upcoming tour. If any of our guide have COVID symptoms, we ensure they self-test. Likewise, If you or anyone in your group is experiencing symptoms, please advise us at the earliest possible time.
Mask Wearing No Longer Mandatory
As of 2023, the wearing of masks inside tour vehicles is longer mandatory. Our guides still carry spare masks incase you would still prefer to wear one and have forget your own mask (or lose it during the tour).
Private Tour Vrs Group Tour?
While a group tour can bring about many benefits (such as cost reduction), COVID-19 has encouraged many to travel within “social bubbles,” small groups of families or friends, rather than with total strangers, to reduce the risk of contracting COVID-19.
